Privacy

Last updated: October 9, 2026

This privacy notice for TELETRACK PTY LTD ('Company', 'we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:

• Visit our website at https://teletrack.au, or any website of ours that links to this privacy notice,
• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

If you still have any questions or concerns, please contact us at [email protected].

Summary of key points

This summary provides key points from our privacy notice, but you can find out more details about any of these topics below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with TELETRACK PTY LTD and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? Only from services that work for us. Calendly passes on the details you give when you book a demo, a Google, Microsoft or Apple sign-in passes on your name and email address, and Google gives us reports on how our websites and ads are used.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names
• phone numbers
• email addresses
• job titles

Sensitive Information. We do not process sensitive information.

Third-Party Sign-In Data. We provide you with the option to register and sign in using a Google, Microsoft, or Apple account. If you choose to sign in this way, we will collect the information described in the section called 'How do we handle your social logins?' below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services. On our public websites we also use it, with Google, to see how visitors use the sites and whether our advertising works (see 'Do we use Cookies and other tracking technologies?' below). Inside the Teletrack platform, any reporting we do on it is performed on our own systems.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see 'What are your privacy rights?' below.
• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

When and with whom do we share your personal information?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it, and they won't share it with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. Google and Calendly are exceptions: they also use some of the information for their own purposes, as described below. The categories of third parties we may share personal information with are as follows:

• Mapping and geocoding providers — Mapbox, to render maps, geofences, and trip playback within the platform.
• Cloud hosting and infrastructure providers — to operate the Services.
• Website delivery and security — Cloudflare, which delivers teletrack.au and protects it from abuse.
• Analytics and advertising — Google (Google Tag Manager, Google Analytics and Google Ads), on teletrack.au and on the public quote and sign-up pages of platform.teletrack.app, and Hotjar, on those quote and sign-up pages only.
• Scheduling — Calendly, which runs the booking calendar on our Book a demo page.

Google and Calendly also use some of this information for their own purposes, under their own privacy policies: Google to measure and show ads, including showing ours to people who have visited our websites, and Calendly for its own cookies. Some of these providers, including Google, Mapbox, Hotjar and Calendly, process information outside Australia, mainly in the United States and Europe.

We also may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Do we use Cookies and other tracking technologies?

In Short: teletrack.au uses Google Analytics and Google Ads to see how visitors use the site and whether our ads work, and Google may use those visits to show our ads on other websites. On platform.teletrack.app only the public quote and sign-up pages use them, along with Hotjar; the Teletrack platform you sign in to loads no analytics, session-recording or advertising scripts. The platform uses Mapbox to render maps. All of this is described below.

This website (teletrack.au)

This website uses Google Tag Manager to load Google Analytics and Google Ads. Google Analytics shows us how visitors find and use the site: the pages you view, the links and buttons you click, your device and browser, and your approximate location, worked out from your IP address. Google Ads shows us whether a visit that started with one of our ads led to an enquiry: booking a demo, sending the contact form, requesting a quote or starting a trial.

Third-party vendors, including Google, also use cookies to show our ads on other websites, based on your past visits to our websites (remarketing), and Google may report on visitors' interests in aggregate. You can turn off personalised ads from Google at https://myadcenter.google.com/.

To do this, Google sets cookies in your browser: _ga and _ga_… for Google Analytics, which recognise a returning browser for up to two years, and _gcl_… for Google Ads, which remember an ad click for up to 90 days. When you follow a link from teletrack.au to platform.teletrack.app, the ad click goes with you, so a quote or trial started there can be matched to it.

When you send the contact form, request a quote or start a trial, we may also send Google a hashed (coded) copy of your email address with that enquiry. Google compares it with the email addresses of Google accounts, so it can tell which ad click led to the enquiry (Google calls this enhanced conversions). Google doesn't receive the address itself, but the hash still identifies you to Google, so we treat it as personal information, and the form tells you when it's sent. None is sent if you've declined cookies on the site you send it from (teletrack.au and the platform keep separate choices).

Visitors outside Australia see a cookie banner first, and we don't load Google Analytics or Google Ads until they choose 'Accept all'. Visitors in Australia aren't shown the banner, but anyone can open it with 'Cookie settings' at the bottom of each page and choose 'Decline non-essential': Google's tags then stop using cookies on that page, and we stop loading them on later pages. Wherever you are, you can also block or delete cookies in your browser settings, and stop Google Analytics recording your visits with Google's browser add-on at https://tools.google.com/dlpage/gaoptout. Google explains how it uses information from sites that use its services at https://policies.google.com/technologies/partner-sites.

The booking calendar on our Book a demo page is provided by Calendly. When you book, the details you enter go to Calendly and to us, and Calendly sets its own cookies in the calendar. Calendly's privacy notice is at https://calendly.com/legal/privacy-notice.

Cloudflare, which delivers the site and protects it from abuse, may set short-lived security cookies. The site itself keeps a few choices in your browser (your theme, whether the 'On this page' panel is collapsed, which story a diagram shows, and your cookie choice), sets a security cookie (csrftoken) on pages with a form, and sets a session cookie, deleted when you close your browser, when you send the contact form. Editors who log in to the site's admin also get a session cookie.

Google Search Console is used to monitor how our pages appear in Google search results, but it doesn't run a script in your browser — Google indexes our public pages the same way it indexes any website. No personal information about individual visitors is exchanged.

The Teletrack platform (platform.teletrack.app)

The Teletrack platform — the signed-in product where customers manage their fleet — uses additional third-party services to deliver core functionality:

• Mapbox — mapping and geocoding for the live map, geofence editor, and trip playback. Location data is processed for map rendering only.

Once you've signed in, the Teletrack platform doesn't load Google Analytics, Google Ads, Hotjar or any other analytics, session-recording or advertising script. Mapbox has its own privacy policy and data-handling practices, and publishes its own opt-out mechanisms. We will update this notice before enabling any new third-party script inside the platform.

The platform's public quote builder (platform.teletrack.app/quote/) and trial sign-up pages (platform.teletrack.app/signup/) are the only exception. They use Google Analytics and Google Ads in the same way as teletrack.au, including the hashed email address when you request a quote or start a trial. They also use Hotjar, which records how visitors use those pages, such as clicks, scrolling and mouse movement, so we can make them easier to use; personal details shown on those pages are hidden from it. Its cookies (_hjSession… and _hjSessionUser…) last up to a year. Everyone who visits these pages sees a cookie banner. If you're in Australia the tools run until you choose. Elsewhere, until you choose 'Accept all', Google's tags run without cookies or personalised ads, sending Google only basic signals about the visit, and Hotjar doesn't run at all. Choosing 'Accept essential' turns them off and removes their cookies from the platform.

The Teletrack platform itself collects telematics data from the customer's hardware (GPS, fault codes, engine hours, fuel readings) for the purpose of providing the Services. This is covered separately in our software and hardware licence agreement.

The Teletrack mobile app (iOS and Android)

The Teletrack mobile app is a secure client for the Teletrack platform. It contains no advertising, analytics, attribution, or crash-reporting software, and no third-party tracking libraries of any kind. It does not access your device's advertising identifier.

With your permission, the app uses:

• Location — to record where an asset, shift, inspection, or work site visit took place, in your employer's Teletrack records. Location is never used for advertising and is never shared with advertisers or data brokers.
• Camera — to scan asset QR codes and barcodes, and to attach photos to inspections and fault reports.
• Face ID / Touch ID / device biometrics — to unlock the app. Your biometric data never leaves your device and is never transmitted to Teletrack.

You can withdraw any of these permissions at any time in your device settings.

How do we handle your social logins?

In Short: If you choose to register or log in to our Services using a Google, Microsoft, or Apple account, we receive only your name and email address from that provider.

Our Services let you sign in using a Google, Microsoft, or Apple account, in addition to a Teletrack username and password. Where you choose to do this, we receive only your name and email address from that provider. We do not receive your contacts, your friends or connections list, your profile picture, or any advertising identifier, and we do not receive any information about your activity outside Teletrack.

If you sign in with Apple and choose Hide My Email, Apple gives us a private relay address instead of your real email address. We accept that address and never attempt to resolve it to your personal one.

We use this information only for the purposes described in this privacy notice. We do not control, and are not responsible for, other uses of your personal information by Google, Microsoft, or Apple. We recommend reviewing their privacy notices to understand how they handle your information.

How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, workplace health and safety record-keeping, or other legal requirements). Except for records we are legally required to retain (see 'Account Information' under 'What are your privacy rights?' below), no purpose in this notice will require us keeping your personal information for longer than one (1) month past the start of the idle period of the user's account. Analytics data that Google and Hotjar hold for us follows their schedules: Google Analytics keeps visit-level data for up to 14 months, and Hotjar deletes or anonymises its recordings within 13 months.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Do we collect information from minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

What are your privacy rights?

In Short: You may review, change, or delete your account at any time.

Making a complaint: If you think we've mishandled your personal information or breached the Australian Privacy Principles, email us at [email protected] with the details. We'll look into it and reply in writing, usually within 30 days. If you're not satisfied with our reply, you can complain to the Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/privacy-complaints.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. In the EEA, you can find their contact details here: https://www.edpb.europa.eu/about-edpb/our-members_en. In the UK, it's the Information Commissioner's Office: https://ico.org.uk/make-a-complaint/.

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'How can you contact us about this notice?' below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section 'How can you contact us about this notice?' below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

You can review or change the information in your account at any time from Account settings in the Teletrack platform or the Teletrack mobile app.

Deleting your account. You can delete your Teletrack account yourself, at any time, without contacting us. Go to Account settings → Delete account in the Teletrack platform or the mobile app, and confirm.

Deletion is immediate and permanent. We destroy your username, password, login email address, phone number, and any linked Google, Microsoft, or Apple sign-in, and we revoke all of your active sessions. Your account cannot be restored afterwards — not by you, not by your organisation, and not by Teletrack.

What we keep, and why. Teletrack is a workplace health and safety system. Records you submitted in the course of your work — pre-start machine checks, inspections, fault reports, and shift records — are your employer's legal safety records. Australian workplace health and safety legislation requires both your employer and Teletrack to retain them, with the operator identified, for the statutory retention period. These records are kept after your account is deleted. We may also retain limited information where we are required to for fraud prevention, to resolve disputes, or to comply with our legal obligations.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. Teletrack doesn't show advertising in its products, and doesn't let other advertisers collect information through the Services. On our public websites, Google and other vendors collect information through cookies to measure and show our own advertising, as described in 'Do we use Cookies and other tracking technologies?' above.

If you have questions or comments about your privacy rights, you may email us at [email protected].

Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. Regardless of DNT signals, Teletrack doesn't track your activity across other companies' websites or apps. Google may, to show our ads to people who have visited our websites; 'Do we use Cookies and other tracking technologies?' above explains how to opt out.

Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at [email protected] or by post to:

TELETRACK PTY LTD
Office 2, Suite 45, 330 Wattle Street, Ultimo
Sydney, New South Wales 2007
Australia

How can you review, update, or delete the data we collect from you?

You can review and update your personal information, and delete your account, yourself at any time from Account settings in the Teletrack platform or the mobile app — see 'Account Information' above. You do not need to contact us to do this.

If you would prefer us to handle a request on your behalf, or you want to request access to personal information not shown in your account, email us at [email protected].