Teletrack services — beyond the platform.

Most are included. Onboarding, standard training, standard data migration, ongoing phone support, future platform upgrades — all included in your monthly per-asset subscription. What's quoted separately is bespoke work — custom development, custom reports our team builds using AI on request, complex migrations, multi-site coordination beyond standard scope, and scheduled refresher training programmes. We'll always tell you upfront whether a piece of work is included or quoted.

In a limited way. We'll happily talk through your fleet, your current platform, and what makes sense to change — that's part of the demo or discovery call. For deeper strategy work (tender responses, multi-vendor procurement, fleet rationalisation across business units), we'll quote it as professional services. We don't pretend to be a standalone consultancy.

Not today. Every paying customer gets an Implementation Consultant assigned. We've found that even small fleets get better outcomes when there's a person on the other end of the phone for the first two weeks. If you'd like to do more yourself, your Consultant will hand you the wheel — but you won't be left to figure it out alone.

Not at the moment. Live training sessions are how we run it today — phone, video conference, or on-site for larger deployments. A self-serve library is on the open items list; we'll publish it when it exists, not before.

No. Support is business hours, Australian-based. We don't publish a named SLA. If you need 24/7 cover for a critical deployment, talk to us during scoping — we can structure a bespoke support arrangement as part of a professional services engagement, but it's not part of the standard subscription.