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Teletrack training & help
Training
Short task guides for Teletrack on Mac and Teletrack Express on iPhone.
One task at a time.
Follow the written steps while you work. The videos beside them are for Teletrack customers: sign in with your Teletrack account to watch.
Practical steps. At your own pace.Choose the task you need to complete. Written steps are open to everyone. Short recordings, with captions and transcripts, are being prepared; you'll sign in with your Teletrack account to watch them.
Start with the Mac or iPhone series, or follow the Diggermate staff learning path. Access to assets and settings follows your account permissions.
Start here
Choose how you work
Pick the screen in front of you, or follow a starting path.
Teletrack on Mac
Find machines, manage allocation and alerts, review history and run usage reports.
Explore guidesTeletrack Express on iPhone
Find a machine, review its history, set up alerts and save reports from your phone.
Explore guidesDiggermate staff learning path
A practical path for HQ staff and franchisee teams using the shared task guides.
Explore guidesThe help library
Find the task you need
Search by task, or narrow the list by device and topic.
23 guides
Find a machine on the map
Search the fleet and check the machine's latest reported location and telemetry.
Transfer an asset from HQ to a franchisee client
Move one asset into a permitted destination site under another client.
Move an asset between sites
Change an asset's site allocation within the same client.
Review and edit asset settings
Open the machine's settings and save only the changes you intend.
Create a geofence
Draw a named circular area on the native map.
Set up a power connected/disconnected alert
Create the rule for external power changes on a wired tracker.
Set up geofence entry and exit alerts
Choose the boundary, target machines and recipients for geofence events.
Set up an after-hours movement alert
Configure the movement rule and the hours it should monitor.
Review history and replay a trip
Choose a past period, inspect trips and stops and replay the measured route.
Run a hire-period usage report
Use a custom date range to review usage over a machine's hire period.
Run a weekly usage report
Generate the Asset usage summary for a selected week.
Review excess usage
Find days exceeding the report's usage threshold and check the underlying totals.
Sign in and enable iPhone device alerts
Open Teletrack Express and check that this iPhone is ready to receive alerts.
Find a machine on iPhone
Search your accessible fleet and inspect a machine's reported location.
Review history and replay a trip
Choose a past period, inspect trips and stops and replay the measured route.
Set up a power connected/disconnected alert
Create the rule for external power changes on a wired tracker.
Set up geofence entry and exit alerts
Choose the boundary, target machines and recipients for geofence events.
Set up an after-hours movement alert
Configure the movement rule and the hours it should monitor.
Check Inbox and troubleshoot a missing push alert
Distinguish an event in Inbox from delivery of a notification to this iPhone.
Run a hire-period usage report
Use a custom date range to review usage over a machine's hire period.
Run a weekly usage report
Generate the Asset usage summary for a selected week.
Review excess usage
Find days exceeding the report's usage threshold and check the underlying totals.