Onboarding — an Implementation Consultant from day one.

For a typical 10–50 asset fleet, 1–2 weeks from kick-off to go-live. For 100–200 assets, 4–8 weeks depending on install logistics (how many devices need professional install, how spread out the fleet is geographically). For 200+ assets across multiple sites, longer and quoted separately as professional services.

A named Teletrack staff member assigned at kick-off. You'll have their direct phone number and email. They run your onboarding from data import through to go-live, and they're available through the first two weeks of operation as well. After that, you transition to standard phone support — but your Consultant remains the named contact for any onboarding follow-up.

Standard onboarding still applies, but the timeline stretches and install logistics often need bespoke coordination. We'll flag this at the demo or discovery call and quote any extra scope as professional services — typically multi-site coordination, scheduled training waves, or staged go-lives across business units. The Implementation Consultant role itself is still included.

No. The 6-stage rollout is bundled with the Track + PROSTART® tier ($31.90 per asset per month — Maintenance Module + PROSTART® with cross-vendor immobilisation). It's not a separate line item. If you take Track only ($21.90) or Track + Safety ($26.90, pre-start checks without immobilisation), the 6-stage rollout doesn't apply. If you upgrade to Track + PROSTART® later, the 6-stage rollout runs then — still no extra fee.

Yes. The self-serve path: you pick a plan, we ship you a pre-provisioned tracker, you either plug it into the OBD-II port yourself (light vehicles) or arrange a hardwired install through an auto-electrician (heavy plant or hardwired fleet). Then you log into the platform and set up your assets, operators, sites, and geofences. The tracker is keyed to your account before it leaves us, so it shows up online as soon as it has power and a mobile signal.

An Implementation Consultant is included in your subscription if you want one — bulk asset import, alert and report setup, integration scoping, the lot. It's available, not required. Take it if you want a faster ramp; skip it if you'd rather drive yourself. Either way, AU-based phone support during business hours and in-app chat are open while you set up.

You transition from your Consultant to standard phone support — Australian-based, business hours. Your Consultant remains the named contact for any onboarding follow-up (e.g. a new site coming online a month later, a second batch of operators to load). For day-to-day questions, you call standard support.

Not as a formal parallel-run product. You can keep your existing platform running on its own devices while we onboard Teletrack onto new devices, then switch over once you're confident — but we don't synchronise data between the two platforms. See Migration for the detail on data migration and switch-over.

Install coordination is included — your Consultant books it via our partner auto-electrician network or works with your own installer. The cost of the install itself is passed through at cost and quoted upfront. Plug-in devices (OBD) and battery devices are operator-installable at no extra cost.