iPhoneNotificationsWritten guide
Check Inbox and troubleshoot a missing push alert
Distinguish an event in Inbox from delivery of a notification to this iPhone.
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Written steps
- From Home, open Inbox and find the expected event using the machine and date.
- If the event is absent, check the rule's type, targets, recipients and monitored hours with an authorised editor.
- If the event is in Inbox but did not appear on the phone, open My account → Devices and alerts and check this device's alert settings.
- In iPhone Settings, check Teletrack Express notification permission and any Focus or notification-summary settings that could delay delivery.
- Use the available test-notification action in Devices and alerts. If the issue persists, give support the asset reference, event time and the checks you completed.
Useful to know
A test push checks delivery to the device; it does not test a power or movement event. Movement rules also have a per-asset, per-type 24-hour notification limit.